Working with a Partner agent
What is a Partner agent?
What are the benefits of buying with a Partner agent?
How can I tell the difference between a Redfin agent and Partner agent on Redfin.com?
How do I learn more about Partner agents in my area?
How do I contact a Partner agent?
Buying with a Partner agent
Selling with a Partner agent
Touring with a Partner agent
What if I want to change agents?
How do I know if I'm connected to a Partner agent?
Can I view my transaction with a Partner agent in my Deal Room/Owner Dashboard?
Real Estate Agents
What is a Partner agent?
Partner agents work for other brokerages, such as RE/MAX or Coldwell Banker, and have partnered with Redfin to assist you in buying or selling your home. Our partners have undergone an extensive vetting process to ensure they meet high standards of customer service.
We connect customers with the best local Partner agents during times of exceptionally high demand or if the property is outside our direct service area.
What are the benefits of buying with a Partner agent?
- Redfin Partner agents are local experts with proven Real Estate experience in the markets they serve
- Just like Redfin agents, they join in our mission to redefine real estate in the consumer’s favor
- Partner agents are held to the same high standards as Redfin agents to ensure that customers have an excellent buying and selling experience
How can I tell the difference between a Redfin agent and a Partner agent on Redfin.com?
Partner agents are also listed right below the Redfin agent profiles on the Real Estate Agent section of the website:
How do I learn more about Partner agents in my area?
Click on any of the Partner agent photos to view their profile and get more information on an agent's past transaction history and customer reviews.
If you already know the name of an agent in your area, you can search for them using any of the search boxes available on our site.
How do I contact a Partner agent?
To get in contact with a Partner agent about buying or selling a home, click on the “Ask a Question” button to the right of the photos of the home you’re looking at.
From there, you’ll see a question box, which once submitted, we’ll connect you to that agent through your Redfin Account. If the featured Partner agent is unavailable, we’ll work to get you connected to another great Partner in the area to assist you.
If you need assistance, our dedicated support team is available 7 days a week. To contact the Partner Support team, call 206-208-2332.
Partner Customer Support office hours:
Monday to Sunday, 8 am - 5 pm (PT)
Buying with a Partner agent
Partner agents can help you find homes that meet your criteria. Please note that the buyer’s contract will not be under Redfin but the Partner agent’s brokerage.
Selling with a Partner agent
The seller’s contract will not be under Redfin but the partner agent’s brokerage. This means that the fee a Partner agent will charge to list your home will be based on your agreement terms and not applicable to Redfin listing fee pricing structure. Partner agents may or may not offer seller incentives, and Redfin-specific pricing like the 1% listing fee when you buy and sell will not apply.
You may also choose to offer to pay a buyer’s agent fee. Since real estate fees are negotiable, you should discuss the listing fee, as well as any fee you may wish to offer a buyer’s agent, directly with the Partner agent.
Touring with a Partner agent
Customers can submit requests to tour an available property online. Once we’ve successfully connected to a local partner agent, you will receive an email with their contact details. From then on, all future tour requests and questions should be directed to your assigned Partner agent.
What if I want to Change Agents?
Looking in a new area that your current Partner agent does not service or need an agent with specific expertise for a different property type? Follow these few steps to request a different Partner agent to assist you.
How do I know if I’m connected to a Partner?
Partner agents hang their licenses at other brokerages such as RE/MAX or Coldwell Banker. The agent we connect you with, will confirm with you that they are a Partner agent with Redfin. Our email communications and on your Redfin account you will see messaging that you will be working with a Partner agent:
Can I view my transaction with a Partner Agent in my Deal Room / Owner Dashboard?
If you have questions about your transaction with your Partner agent, please contact them directly or the Partner Support team at 206-208-2332.
For Real Estate Agents
If you are interested in becoming a partner agent for Redfin, please visit www.redfin.com/partner