How can I post a rental listing on Redfin?
How long does it take a new rental listing to show up on Redfin?
Why isn't my rental listing on Redfin?
How much does it cost to post my rental on Redfin?
How will renters get in touch with me about my property?
How can I get more people to see my listing on Redfin?
Why did I get this property that doesn't fully match my search criteria?
Why doesn't my listing's first image match my Zillow advertisement?
What if I'm a Zillow client but I cannot find my listing on Rent.?
How do I opt out of emails from Rent.com or ApartmentGuide.com?
How do I submit a CCPA request?
Can I get assistance finding a rental?
What are Nearby Places, and where does this information come from?
How are schools selected to be paired with properties on Rent.com and ApartmentGuide.com?
Can the school information shown be changed?
How can I get a copy of a Rent. invoice?
How can I post a rental listing on Redfin?
If you would like to list your rental property, check out our free Redfin Rental Tool.
How long does it take a new rental listing to show up on Redfin?
Once all sections have been completed and the verification approved, the listing will be displayed on the website.
Why isn't my rental listing on Redfin?
If your listing isn't showing on Redfin, there are three possible reasons:
- Due to fraud concerns, it may have been removed after being reported by a concerned user.
- The listing is already listed for sale, in which case we will only display the for-sale listing.
- Or the listing is under manual review by our internal review team.
How much does it cost to post my rental on Redfin?
Posting a rental on Redfin is free via our Redfin Rental Tool.
How will renters get in touch with me about my property?
Renters can complete a short inquiry form on our website, which will be delivered to you via email. Renters also have the option to call you via a generated number we display on your listing that forwards to the number you provide when you create your listing. We will not display your actual phone number publicly.
How can I get more people to see my listing on Redfin?
Our goal is to show potential renters the properties that best meet their search criteria. By providing as much information as possible, including great photos, details about amenities, property videos, and up-to-date floorplan/unit availability, you'll maximize our ability to show your listing to renters who are looking for properties like yours.
Why did I get this property that doesn't fully match my search criteria?
While filters can help renters narrow down their search, they also limit some great options! That's why Rent. includes Close Match results: properties that are a near match to what you're looking for, so you have more choices and a better chance of finding the perfect place!
Why doesn't my listing's first image match my Zillow advertisement?
At Rent., we've introduced a game-changing feature designed to increase your property's visibility and generate more leads: our exclusive, AI-powered cover photo selection algorithm.
Built on insights from millions of interactions between renters and listings, our proprietary technology automatically chooses the cover photo most likely to drive engagement for each specific property. No guesswork required, just data-backed decisions tailored to your listing.
By identifying the photo that best highlights a property's unique features, our algorithm ensures your listing is continually optimized to attract the most potential renters. And because it adapts based on current trends and performance data, it continues to work for you behind the scenes.
There's no need for property teams to spend time debating which image to use—our AI handles it automatically. That means less time spent managing listings and more time seeing results: stronger performance, higher engagement, and better ROI.
Still have questions? Please contact Zillow's support team for more information.
What if I'm a Zillow client but I cannot find my listing on Rent.?
If you're a Zillow client and can't locate your listing on Rent.com or Apartmentguide.com, the best next step is to contact Zillow Support directly. They'll be able to assist you:
- General Support Phone: 206-757-5194
- Available Monday–Friday, 5 AM – 6 PM PST
- Email: rentalpartners@zillowgroup.com
How do I opt out of emails from Rent.com or ApartmentGuide.com?
You can contact our Customer Support Team, and they can unsubscribe you from all emails.
Please note that once you are unsubscribed, all emails will cease within a 48-hour period.
How do I submit a CCPA request?
You can contact our Customer Support Team, and they will provide you with the next steps to take.
Can I get assistance finding a rental?
While we don't offer a concierge service to find apartments or homes for renters, we do have a few tips that might make your search a little easier:
- Try using filters or expanding your search area to find what you're looking for. You might discover other great communities with similar amenities in nearby locations.
- Keep reaching out to properties. Leasing agents are often very busy and may not be able to respond right away, but don't give up; persistence can pay off!
What are Nearby Places, and where does this information come from?
We understand the importance of renters getting a sense of the neighborhood surrounding a potential new home. That's why Nearby Places highlights local spots, such as parks, grocery stores, restaurants, entertainment, and shopping, all sorted by distance so that the closest options appear first.
The points of interest shown come from Foursquare and are meant to be helpful, but they're for informational purposes only. Rent. doesn't endorse or guarantee this information, so we always recommend that renters do their own research to make sure the amenities meet their needs.
How are schools selected to be paired with properties on Rent.com and ApartmentGuide.com?
All of the school information you see comes from GreatSchools.org. They collect data from every state's education department, plus the federal government, to provide helpful insights, school quality ratings, and in-depth analysis for families.
We recognize that schools can play a significant role in choosing a new home, so we categorize them in two helpful ways: Assigned and Nearby.
- Assigned Schools These are the public schools to which a property is zoned, as determined by the local school district.
- Nearby Schools These include other schools in the surrounding area, such as private, charter, or magnet schools, that aren't necessarily assigned but are close to the property.
This way, renters can get a more comprehensive picture of the educational options available in the neighborhood.
Can the school information shown be changed?
If the school details shown need to be corrected, please contact GreatSchools.org directly, as they provide the data we display.
If you notice a mismatch between GreatSchools.org and what's shown on Rent.com or ApartmentGuide.com, feel free to contact our Customer Support Team so we can look into it and help escalate the issue.
How can I get a copy of a Rent. invoice?
For any information regarding invoices, you can email billing@rent.com.
Disclaimers: Links are provided for informational purposes only. Redfin does not endorse or guarantee the content on any third-party web pages.
Redfin and its affiliates may receive compensation if you contact a rental property or sign a lease.