You may have noticed while looking at homes on Redfin that we offer not only our agent’s services for buying or selling but Partner Agents as well. Partner Agents work for traditional brokerages and have gone through a thorough application process to work with Redfin customers in situations where our agents are not available. There are a few scenarios when Redfin agents cannot directly help, such as our agents are at capacity and cannot take on more clients.
This is unique to our business model and we feel is necessary so we can provide the best possible customer service experience to our existing clients. As a result, this may reduce the number of customers each Redfin agent can work with at a time and could be the reason why customers are offered Partner Agents on the Redfin website.
For more information on Partner Agents, check out this helpful FAQ.