Android Troubleshooting

Did you upgrade the app recently and noticed that it’s not working like it was before? If something is broken, or you feel it’s not working normally, we recommend re-installing the app as the first step to troubleshooting. Please try following the steps below to delete and reinstall the app:

  • Navigate to Google Play Store

  • Search ‘Redfin’

  • Tap ‘Uninstall’
    • Once uninstalled the option to ‘Install’ should appear but before you do that you’re going to want to reset your phone.

 

Power down your phone. Once you’re powered back up try re-downloading the App from the Google Play Store

To download:

  • Open Google Play Store
  • Search for Redfin
  • Download the Redfin app

 

If you find that the problem still persists, we recommend these next steps:

1) Double check that the time is set correctly on your device.

2) If on WiFi, go ahead and turn it off and and try the data connection.

Have more questions? Submit a request

6 Comments

  • 0
    Avatar
    Miguel Simon

    I also have a similar issue. The app doesn't work like it was before after upgrading.

    192.168.0.1

     

  • 0
    Avatar
    Kelly Noonan

    Hello Miguel,

    I'm sorry to hear you are having issues, if you could please email your issue for customer-service@redfin.com, we'd be happy to assist you further.

    Best,
    Kelly

  • 0
    Avatar
    Adrian Carter

    Same here, the push notifications launch the redfin home screen, then freezes. I followed the instructions above to uninstall, reboot, reinstall and same result, even local search freezes at the red home screen. Please find a solution for this annoying problem

  • 0
    Avatar
    Adrian Carter

    Update, the app seems to operate locally on data, not wifi. DK on push notifications until I get one

  • 0
    Avatar
    Kelly Noonan

    Hello Adrian,

    If you could please email your issue for customer-service@redfin.com, we'd be happy to troubleshoot this further with you.

    Best,
    Kelly

  • 0
    Avatar
    Adrian Carter

    Update 2, push notifications also operate when using mobile data, not wifi

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