ID Verification

Before you tour with one of our agents, we ask that you verify your identity for the safety of our agents, and to protect you from identity theft. It’s a very quick process that we try our best to make as convenient as possible!

Step 1) Login to and click on your name in the right hand corner of the screen. You should see a drop down menu appear with the option “account”

Step 2) Check your ID verification status at the bottom of the screen. If it reads “Not Yet Verified” then click on “verify my ID”.


Step 3) You’ll be asked to fill out your first and last name, your address, and date of birth.


Step 4) Next up, you will see 2 questions. To protect your privacy we use IDology, a third-party ID verification service that is safe, trustworthy, and non-intrusive. Please know that we never keep or share your information, it is completely private.


The questions on the screen are questions you should be able to answer very easily, but that would probably trip up an impostor. By answering these questions correctly, you'll verify that you are who you say you are.


Step 5) If you answer the questions correctly, you are good to go! If not, you will see this screen:


If you are not able to verify your ID online, no worries, you can upload a photo ID to your account instead.You can blur out your ID# on any of your identification cards, as long as we can see your name and photo. Forms of acceptable ID are:


*Drivers License

*Military ID


*Other government issued photo ID

Step 6) Once your ID is confirmed, you will receive a confirmation email about your tour and you will be ready to go!



Have more questions? Submit a request


  • 0
    Long Ly

    I already verify for you123

  • 0

    Hi Long!

    Thanks for writing in. If you're having trouble with the verification process for your ID. Then please send us an email to for continued assistance or give us a call at 1-877-973-3346.

    Take care!


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